Expert advice for debt collection and legal assistance web portal

Project description

How can Bierens Incasso Advocaten develop a web portal that provides comprehensive insights to their clients, showcasing the progress of their cases by integrating various touchpoints such as phone calls, emails, and new debtor interactions, and presenting this information convincingly through an integrated dashboard?

Context

Bierens Incasso Advocaten aims to enhance their client experience by developing a web portal that goes beyond simply providing the files used or requested in each case. They recognize the need for context, understanding that lawyers often engage in phone calls and email exchanges with the opposing party, which currently goes unregistered in the system. To address this challenge, the company seeks to create a functioning web portal that offers valuable insights to customers. This involves integrating email data and new debtor touchpoints on a case level, effectively showcasing these interactions to clients in a compelling manner. The ultimate goal is to provide a comprehensive and intuitive dashboard within the portal, offering relevant information about their customers' cases and enabling clients to track the progress in a transparent and accessible way.

Results

One of the primary outcomes is improved transparency. By integrating various touchpoints such as phone calls, emails, and debtor interactions into the web portal, clients gain a holistic view of their cases. This transparency enables them to understand the progress made, the efforts undertaken by the lawyers, and the communication exchanged with the opposing party. It promotes trust and confidence in the legal process and aligns with Bierens Incasso Advocaten's value of providing open and transparent service to their clients.

Another important outcome is enhanced client engagement. The web portal serves as a hub of information, offering valuable insights and updates to customers. By providing a convincing display of debtor touchpoints and interactions, clients can see the proactive steps taken by the law firm to resolve their cases. This gives a sense of involvement and collaboration, reinforcing Bierens Incasso Advocaten's value of building strong relationships with their clients.

Additionally, the inclusion of new debtor touchpoints is instrumental in providing a comprehensive picture of the progress made in each case. By registering and showcasing these touchpoints, such as new interactions or negotiations, the web portal becomes a valuable tool for clients to assess the ongoing efforts made by Bierens Incasso Advocaten on their behalf. This aligns with the company's value of proactivity and continuous improvement in achieving favorable outcomes for their clients.

The development of an integrated dashboard within the portal is also a vital outcome. This dashboard serves as a centralized hub of information, offering clients quick access to key details about their cases. It provides an overview of important milestones, upcoming actions, and relevant updates. This feature greatly supports Bierens Incasso Advocaten's value of efficiency and convenience, as clients can easily track the progress of their cases without the need for extensive communication or multiple inquiries.

The validation of these outcomes has been conducted through user testing, feedback from clients, and iterative improvements based on their input. User testing sessions allowed clients to navigate and interact with the web portal, providing valuable insights into its usability and effectiveness. Feedback from clients was gathered through surveys and interviews, enabling Bierens Incasso Advocaten to understand their specific needs and preferences. Iterative improvements were made based on this feedback, ensuring that the web portal meets the expectations and requirements of the clients.

In conclusion, the outcomes of developing a comprehensive web portal for Bierens Incasso Advocaten encompass improved transparency, enhanced client engagement, and new debtor touchpoints, and the creation of an integrated dashboard. These outcomes have been validated through user testing, client feedback, and iterative improvements. By achieving these outcomes, Bierens Incasso Advocaten demonstrates its commitment to providing transparent, engaging, and efficient legal services that meet the needs and expectations of its clients.