Organisational Process Improvement

Project description

How can Bierens debt collection process systematically synchronize the data with an efficient flow?
The follow-up questions are:
1. What does the current situation look like regarding Bierens’ business process, data flow, and data structure?
2. What are the gaps that should be fitted in Bierens current system?
3. What should the improved data flow and structure for Bierens look like?
4. How can Bierens integrate the improvements into their IT environment?

Context

Bierens is a leading law firm specializing in national and international B2B debt collection. Bierens employs more than 115 debt collection specialists who solve cases from payment disputes to complex legal matters across 35 countries. Bierens’ mission is to serve justice for all companies that have worked hard for their well-earned money. Their mission goes beyond their debt collection services, as they embrace multiple initiatives to improve payment behavior between companies.

Results

1. Current business process model notation (BPMN) of the case creation and case handling
2. Desired business process model notation (BPMN) of the case creation and case handling
3. IT governance advice for standardization
4. CaseControl Simulator for process improvement

Video (only accessible if you have a Fontys Account)