Mining for Healthcare

Project description

Problem Statement:

The Fontys lectorate needs a better and more interactive way to gather information about the healthcare workers and their welfare, while not taking too much of their time or putting too much stress on them.

Main Research Question:

What simple and interactive methods can be implemented to collect feedback from healthcare workers, ensuring minimal time commitment and stress-free feedback?

Context

The healthcare sector faces a growing staff shortage due to a stressful work environment, burnout risk, and job dissatisfaction. To address this, several Flemish and Dutch parties launched the Samen Aan Z project, focusing on employee retention.

The project aims to understand why healthcare workers leave the industry. An initial analysis identified five major predictors: personal factors, social capital, decision space, work demands, and patient care. A survey for care teams was developed to measure these predictors, with results displayed on a dashboard.

Additionally, Fontys ICT is integrating data from wearables to provide insights into the psychological stress levels of care workers. Combining these results, the project aims to validate and expand the dashboard into an application form, enabling more data-driven actions.

Results

Based on the research conducted during this semester the team has gathered many insights into the daily lives of healthcare workers and how we can help them. Currently the main issues are that they are overworked, have very limited breaks and suffer from stress due to added admin work on top of their day to day job. Therefore, the survey solution proposed by the Samen aan Z lectorate has been proven to be even more time consuming and demotivating.

Our job was to come up with a solution that will still gather data from the healthcare workers about their everyday life, but in a fun, non-time consuming, interactive way. The final product we call the “Mood Kiosk for Health”.

Imagine a McDonalds screen you order at, then imagine two big physical buttons in front of the screen, and finally one big question on the screen that you can answer once a week. When you click the buttons a massive fluid design (think lava lamp) visual will represent the button press and show the data being implemented in a calming intriguing way. That is essentially our final product.

Users will be able to interact very quickly by just pressing a Yes or No button relating to the questions being asked on screen, the answers will be anonymous. Questions will be related to how they are feeling during their work or about potential stress points, so that management can see how the team is feeling overall by looking at the fluid design screen, as well as collect the data to see in more detail how many people are feeling a certain way.
The fluid design screen will represent colours from the moods being implement. For example, if the question of the week is “Are you feeling stressed today?” and many users press “Yes” then the fluid design will reflect that by having colours associated with stress such as red as that will show the overall mood of the office. If they click “No” it will show more colours associated with being calm and happy such as green and purple. The design will be constantly moving creating a live artwork like a massive lava lamp.

After the user answers the questions, they will have an option to collect a reward, such as vouchers for restaurants or free coffee to add an extra incentive from having impacted the fluid design screen. Which will also be printed at the end of the week and if the artwork is liked, workers can take it home or put it on their desk.